Your satisfaction is of utmost importance to us. Upon arrival of your package, we encourage you to open and check to make sure the items that we made meet your requirement. Please try on as soon as possible without altering, washing the dress, or removing the tag. If you are not 100% satisfied with your purchase, please take time to read our return policy carefully. You are recommended to contact our Customer Service first before returning or exchange an item and they will give your some useful advice. All refund applications will be processed within 2 working days if it happens.
15 Days Return/Exchange Warranty
The return or exchange from our customers are acceptable within 15 days after you getting the package. When we confirm the arrival of the package you returned, you will get a full refund on your purchase price.
Please consult the customer service about the information we need before sending back the package and ship the package to the designated address provided by the after sales staff. Items must be unused, undamaged and with original tags and packaging. Customers have to cover the shipping fee for the package return. To help us, the customer should provide all relevant tracking information.
Refund accepted for wrong items
The refund requests from our customers are acceptable if customer service confirm we send you the wrong item. Please make sure the products unused before confirming we sent you the wrong item, you will get a full refund including the return shipping fee or request to get a new item.
Items that can't be returned or exchanged
1. No returns and no exchanges for all Made-To-Order item(s).
2. No returns and no exchanges for clearance items, fabric swatches.