FAQs


1. How far in advance should I order my dress?

2. Can I return or cancel the dress if I change my mind?

3. Can I order this dress in a different style/fabric/length?

4. Do you have photos of other customers wearing the dress?

5. How can I make sure I'm ordering the right size?

6. Can you customize the size of my dress?

7. Will I be able to alter my dress if I receive it and it doesn't fit exactly right?

8. How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?

9. Will my dress exactly match the color I see on your website?

10. What kind of fabric do you use on the dresses?

11. How can I be sure what the fabric will look like in person?

12. What kind of zipper will my dress have?


1. How far in advance should I order my dress?^Top
Since all of our dresses are made-to-order, each dress’s tailoring time is based on the complexity of its design and seasonal changes in demand. Each dress’s page will display an estimated tailoring time calculated based on these factors. To ensure you receive your dress on time, please place your order as early as possible to avoid prolonged tailoring time during peak seasons.

2. Can I return or cancel the dress if I change my mind?^Top

Our dresses aren't just pulled from a warehouse - once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made to measure for each customer. The custom nature of our dresses means our cancellation and return policy is stricter than for other items, so it's important to order carefully. For full details, see our Return Policy and Cancellation Policy .

3. Can I order this dress in a different style/fabric/length?^Top
Each dress is carefully tailored to match exactly what you see in the photos, and unfortunately we are unable to modify the style, length or material in any way. If you haven't found exactly what you're looking for yet, the 'Narrow by' search function on the left-hand side of each dress category's main page can help you find the perfect combination.

4. Do you have photos of other customers wearing the dress?^Top
We only have photos of our models wearing the dress, but sometimes customers post photos of themselves in the dress on the product page. You can also post a request for photos and your email on the page, in case others who have bought the dress want to reply with pictures.

5. How can I make sure I'm ordering the right size?^Top
When ordering a dress for your special occasion online, you're right to pay close attention to getting the size right! Since we're an international company, our clothing may run larger or smaller than the standard sizes you're used to. Checking the actual measurements in our size chart and comparing them to your own measurements before placing your order is the best way to avoid size errors.
If you're ordering a custom-sized dress, it's especially important to get your measurements exactly right. Getting professionally measured is the most reliable way to ensure the final product reaches you perfectly tailored. Be sure to check out our measuring guide .
If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. If you have any other questions about ordering the right size, don't hesitate to contact us.

6. Can you customize the size of my dress?^Top
Absolutely - if our standard sizes don't work for you, we can make you a custom-sized dress for you. When ordering, you'll need to check the box for 'Custom Measurements' to the right of the dress's drop-down size menu and tell us your measurements in inches. Getting professionally measured is best, but if you want to do it yourself be sure to read our measuring guide first. Avoid common mistakes by doing the following:
Ask someone else to measure for you
Take measurements while wearing undergarments similar to what you'll wear with the dress
Provide a bust measurement from the fullest part of your chest, not your bra size!
Give your measurements in inches
Measure hollow to floor while wearing shoes of the same height you'll wear with the dress

7. Will I be able to alter my dress if I receive it and it doesn't fit exactly right?^Top
Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inches on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.

8. How do you measure length for mini, knee-length and tea-length skirts if you only collect a hollow to the floor measurement?^Top
We use the hollow to the floor measurement to determine where the knee is and then cut the correct length according to the dress design.

9. Will my dress exactly match the color I see on your website?^Top
There might be a slight difference between the actual dress's color and what you see in the photo depending on your computer monitor's display settings.

10. What kind of fabric do you use on the dresses?^Top
Each dress is made of one or a combination of the following beautiful, high-quality fabrics:
Chiffon: delicate, sheer, and transparent material made from silk or rayon; its soft finish is often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps
Organza: crisp and sheer like chiffon, but with a stiffer texture reminiscent of tulle but more flowing; popular for skirts, sleeves, backs, and overlays
Satin: heavy and smooth with a high sheen on the front; very commonly used for bridal gowns
Silk-Like Satin: smooth, silky satin with a glossy front and matte back
Matte Satin: soft, subtle shine and a smooth surface; similar to silk-like satin but less prone to wrinkles
Taffeta: a crisp, smooth high-end fabric with a slight rib
Tulle: netting made of silk, nylon, or rayon that is used primarily for skirts and veils (think ballerina tutus)

11. How can I be sure what the fabric will look like in person?^Top
Checking at our Color Chart and photos should give you a very good idea what the dress, color and fabric will look like. If you'd like to be even more confident, we can send you free fabric samples you want. Just keep in mind the extra weeks needed to receive your fabric samples when timing your order.

12. What kind of zipper will my dress have?^Top
We use 2 types of zippers - invisible and visible. Invisible zippers are hidden inside a seam and use a discrete pull tab in order to blend in with the lines of the dress. Visible zippers are wider but hidden behind a tab of fabric. They are reinforced at the top with a metal hook that clasps through either a metal or fabric ring. Each zipper is of high quality and chosen with the overall dress design in mind.