Contact Us


We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

  • Customer Service:

    For questions regarding order status, please Track Your Order. For other after-sales support, please email us via service@bjsbridal.com, we will respond to all inquiries within 1 working day.

  • Sales:

    If you need more information before you buy, you can start a Live Support with our online sales representatives. If Live Support is not available, you will be directed to an offline form to submit an inquiry. We will respond to all inquiries within 1 working day.

  • Location & Working Hours:

    No.100, Jinyu Rd., Pudong Area, Shanghai, China. Mon-Fri 8:30am to 5:30pm (GMT+08:00)